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WiXAware - Help

 
We're here to help - when you need it:
 
Join the Peer Support Forums

Become a member of our community forums. The forums are regularly monitored by InstallAware and are an ideal place to interact directly with other WiXAware users.

 

Email Us

 

Please do not hesitate to contact us by email for any reason - questions, problems, missing features, or any other kind of feedback.

 
Just drop us a line at sales@installaware.com for sales inquiries, and support@installaware.com for technical support. Response times do not exceed 24 hours, with replies typically arriving in under 30 minutes.
 

Call Us

 

Please feel free to call us any time for your sales and support inquiries. When calling outside of office hours, please leave us a voicemail with your full name, company, phone number, and email address. A real person will promptly return your call during business hours.

 
Call 415-358-4094 for support and 415-839-5017 for sales.
 
What we'll be needing from you

Please provide as much details as you can about your issue. "It doesn't work" may be an accurate representation of your problem, but it doesn't give us anything to help you resolve the issue. The following will greatly help us to help you:

  • Screenshots, or preferably a video of the error.
  • Step-by-step instructions on how to reproduce the problem.
  • Minimum project files which suffice to demonstrate the issue.
  • Any log files, if available, for the MSI setup package.
 
The more information we have, the faster we can resolve your issues for you.
 

Support Incidents

 

For priority handling of your support requests, please order a support incident. A support incident may also be required when a defect is elusive and cannot be readily reproduced at InstallAware's test labs.

Click here to order your support incident.

 
 
 
WiXAware - Features
 
 

 
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